When and where is the event?

Dates and event times can be found after selecting your city from our locations page.

How much does it cost?

Ticket prices can be found after selecting your city from our locations page.

What is your refund policy?

You must review your ticket selection before you submit and confirm your order. There are no exchanges or refunds once a ticket has been purchased. Notwithstanding the foregoing, a refund or exchange may be possible upon immediate notification to us of any mistake caused by the system during the tickets purchase process.

I tried to purchase tickets online and my credit card was declined due to a mismatched address?

Please make sure your billing address and zip code were both entered exactly as shown on the billing statement from your bank. If the problem persists, please try another credit or debit card or purchase your tickets onsite.

Can I purchase tickets onsite?

Yes, we have a box office at the event where you can purchase tickets with cash or credit card. However, due to capacity restrictions, tickets may not always be available at the box office.

What should I do if I can't print my ticket and I don't receive an email confirmation?

We accept tickets on your mobile device with no need to print at home. If you are unable to locate your tickets please being a web chat with our team so that we can have them sent to you again.

What does it mean that the time slot I would like to purchase is crossed out or there are not enough tickets in the drop down quantity menu at my selected time?

If you need to change your ticket, please email info@13thfloorhauntedhouse.com at least 48 hours prior to your purchased time slot and we will try to accommodate your request based on event availability.

Time slot changes requested on site may not be accommodated.

How do I print off my tickets? Do I need to print off my tickets?

We do recommend printing off your tickets. However, if you do have a smartphone, we are able to scan the tickets from your phone.

What is the difference between all of the ticket packages?

Information, on what ticket packages are being offered, can be found after selecting your city from our locations page.

Can I switch the time/date of my ticket? I can’t make it to my reservation.

Cancellations and rescheduling need to be done 24 hours before your scheduled time. However, this event does tend to sell out, so if there are no more tickets available, then we are unable to reschedule your time. We highly suggest planning your trip in advance. However, please note, we do have a no refund policy. We do not give refunds under any circumstances.

Are there discounts for children?

No. All tickets are the same price.

Are group discounts available?

Yes, we do have group discounts! Please reach out to our email at info@thirteenthfloor.com for rates and discount codes. Please include the city you will be visiting Krampus in as well.

Do you accept credit cards?

Yes. We accept Visa, MasterCard, Discover and American Express at our on-site Box Office

How long is the wait in line?

The wait can be long. The closer you come to opening time the shorter the wait. We do offer a Fast Pass that offers a much shorter wait and an Skip the Line pass has no wait!

Is the waiting area inside?

Please visit the official haunt website for your chosen location, information about parking lines can be found there.

Do you charge for parking?

Please visit the official haunt website for your chosen location, information about parking can be found there.

Once we've paid for admission are we able to go through again?

No. However, you can purchase another ticket if you would like to walk through the haunted house again.

Do I get my money back if I make it through the haunted house?

Like sporting events and large attractions, we do not give refunds under any circumstances.

How long will the experience last?

This question depends on which package you purchase and how fast you walk through Krampus. Some groups run right through, while others take their time. It really depends on how well you can handle the fear!

Is it the same this year?

No. We change our layout and design every year. If there are audience favorites from past years, we may incorporate these areas into the new floor plan.

Is it really scary?

Yes. It is really scary!

Is there security?

Our locations do their best to provide security on busy nights. However, we suggest that you contact your specific location, or visit their website, for more specific information on this. 

Is Krampus handicap accessible?

Our locations do their best to be handicap accessible inside the attraction! There are a couple areas that may have to be by-passed; we provide by-passes for all guests that cannot go through certain rooms of the haunted house. Please make sure to contact your with more specific questions, or visit their official website. 

Can we take photos and/or videos inside the haunted house?

No. Photography and video recording (including GoPros) are not permitted.

Is there an age limit?

We do not have an age limit. However, we do suggest that this event is pg-13.

If I enter the haunted house and get too scared, what do I do?

If you get too scared, stay calm and find tell the actor in the room and they will escort you outside. Please note, like sporting events and large attractions, we do not give refunds under any circumstances.

I want to be a an actor or makeup artist! How do I apply?

Please contact the haunted house that we are holding the event at nearest you.

Can pregnant women take part in the Krampus a Haunted Christemas event?

We do not recommend pregnant women to go through the haunted house. We suggest calling your OBGYN and/or Physician to discuss the situation with them.

Do you have a lot of strobe lights in the haunted house?

Yes. We have many strobe lights and fog throughout the entire haunted house. It is not recommended for people that have Epilepsy go through the haunted house. We also don’t recommend people with asthma, heart issues and pregnant women go through the haunted house. You can always ask your physician to see if you should go through, however, we just don’t want you to get hurt.

Can I bring my purse and/or bag into the haunted house?

We do not have lockers or a coat check at the haunted house. Very small purses and/or bags are allowed in, other bags should be left at home.

Are there live animals, reptiles, or insects inside?

As far as live creatures go, there are many life-like creatures in the haunted house. If there are real animals, they will be handled by professionals.

If I have asthma, can I go inside of the haunted house?

We do not recommend people with asthma go through the haunted house. We suggest calling or emailing your Physician to discuss the situation with them since we have numerous fog machines throughout the haunted house. If your doctor thinks you’ll be fine, we definitely recommend bringing your inhaler or another device that may help you breathe better. We also don’t recommend people with epilepsy, heart issues and pregnant women go through the haunted house as well. We just want everyone to have a safe time.

Can I bring my dog?

Sorry, we know dogs are welcome in many places, however, it’s just too darn scary for our furry friends at Krampus. They would probably be more comfortable at home with the other scaredy cats…err humans.

Can I wear a costume?

Yes, you can wear a costume, but we do not allow face masks or props of any kind. If you wish to paint your face we ask that you remain recognizable if someone asks to see an ID and that you do not interact with other guests as one of our cast members.

Can we be denied access?

Yes. We will not allow foul language, obscene behavior, weapons, alcohol, drugs, etc… We reserve the right to refuse admittance to anyone we deem not appropriate for entry. Please use your head!!

Are you open if it’s raining?

Yes. We will be open rain or shine. Please make sure you dress appropriately. Most of the wait is outside, however, the haunted house is located indoors.

What should I wear to the haunted house?

Please pay attention and dress accordingly. Much of the wait can be outside. It is recommended to wear close toe shoes.

I have a question that wasn’t answered here, what do I do?

Please find the contact info at the bottom of the page for the location you would like to attend.